Delete your PTB account

You can delete your PTB account at any time.

Delete your account in the app

The easiest way to delete your account is directly in the PTB app:

1. Open Profile from the bottom navigation.
2. Select Delete account.
3. Confirm in the dialog with Yes, delete.

Once deletion has been confirmed, the account is deleted without a planned recovery or reactivation period.

Delete your account without the app

If you no longer have access to the PTB app, you can request account deletion by email.

Send your request to:

rafael.burkhalter@placetobe.li

Include the phone number registered with your PTB account.

To verify your identity, we will send a one-time verification code to that registered phone number. Reply to the email with that verification code.

After successful verification, we will delete your PTB account and the associated data. You do not need to install or reinstall the PTB app for this process.

What data is deleted?

Account deletion removes, in particular:

• your profile
• plans you created
• friendships
• group memberships
• your signals
• your own chat messages, including messages in plans created by other users
• read states
• active sessions
• push-notification associations
• your profile image

Deletion from the active PTB system takes place after the account-deletion request has been successfully confirmed.

Existing database backups may continue to contain deleted data for up to 7 days. These backups are retained solely for recovery purposes and are then deleted or replaced by newer backups.

Certain technical security information, such as IP addresses retained for abuse prevention, may remain independently of the user account.

For further details, see our Privacy Policy.